1. Introduction
Ocean Eight (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, subscribe to our marketing, or interact with us on social media.
By using our website or providing your information, you agree to this Privacy Policy.
2. What Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, postal address, phone number, payment details, and order history.
- Account Information: Login credentials (if applicable), preferences, and purchase history.
- Marketing Information: Email engagement, click-through rates, and preferences collected through our email provider Klaviyo.
- Device & Analytics Data: IP address, browser type, pages visited, time spent, and referring URLs collected via cookies, pixels, and analytics tools (such as Facebook Pixel and Instagram Insights).
3. How We Collect Your Information
We collect information when you:
- Browse or make a purchase on our website.
- Subscribe to our newsletter or marketing communications via Klaviyo.
- Engage with our ads on Facebook, Instagram, or other digital platforms.
- Enter a promotion, competition, or survey.
- Contact us via email or social media.
We may also use cookies and tracking technologies to personalise your experience and measure marketing performance.
4. How We Use Your Information
We use your information to:
- Process and fulfil your orders.
- Communicate with you about orders, shipping, and updates.
- Send marketing emails, promotions, and product news (via Klaviyo, with your consent).
- Personalise ads on Facebook and Instagram using anonymised tracking pixels.
- Improve our website, products, and customer experience.
- Comply with legal obligations.
You can unsubscribe from marketing emails at any time by clicking “unsubscribe” at the bottom of any Klaviyo email.
5. Disclosure of Information
We do not sell your personal information.
We may share your information with:
- Service Providers — e.g., payment processors, shipping partners, IT and analytics providers.
- Marketing Partners — such as Klaviyo (email automation) and Meta (Facebook/Instagram advertising).
- Legal Authorities — when required by law or to protect our rights.
These partners may store or process information overseas, but all comply with privacy standards consistent with Australian law.
6. Cookies and Tracking
We use cookies and pixels to:
- Remember your preferences and cart items.
- Analyse website performance.
- Deliver personalised advertising via Facebook and Instagram.
You can adjust your browser settings to refuse cookies, though this may affect your site experience.
7. Data Security
We take reasonable steps to protect your personal data from misuse, interference, loss, or unauthorised access, modification, or disclosure.
All transactions are secured using SSL encryption and reputable third-party payment processors.
8. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access and correct your personal information.
- Request deletion of your information (subject to record-keeping obligations).
- Opt-out of marketing at any time.
To exercise your rights, please contact us using the details below.
9. Contact Us
For questions about this Privacy Policy or your personal data, please contact:
Ocean Eight
Email: mike@oceaneight.com.au
Address: 271 Tucks Road Shoreham Victoria 3916
Ph: 5989 6471
Website: https://www.oceaneight.com.au
